Shopping at “Medical Malls” for a Modern Healthcare Experience

By Effie Tan, Department of the Prime Minister and Cabinet, WHA, 2022

Effie is an employee at the Department of the Prime Minister and Cabinet. Her policy paper focuses on Shopping at “Medical Malls” for a Modern Healthcare Experience.

Executive Summary

Despite having universal healthcare, many Australians miss out on high quality care because of cost barriers and the fragmented nature of the health system. Delayed or missed care not only increases the downstream burden on the health system but also hinders labour productivity, hence economic growth. To improve accessibility and affordability of healthcare, Australians need a holistic approach to healthcare delivery that addresses onthe-ground barriers that prevent access. This paper recommends trialling ‘medical malls’ in Australia to increase local accessibility of primary and specialist care by diversifying how, where, and by whom healthcare is provided.

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